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Privacy

Introduction and general terms

At The Line Animation (“The Line”, “we”, “us”, “our”) we are committed to respecting your privacy and protecting the personal data that we obtain and hold about you and others.

This privacy and data policy (“Privacy Policy”) explains how we will process the personal data relating to you that you provide to us when you visit our website, namely the website at www.thelinestudio.com(the “Website”) or in relation to any query or communication that you may send to us, or that we may collect from others about you when you visit the Website.

Where we decide the purpose and means for which personal data you supply through our Website is processed, we are the “controller” for the purposes of the General Data Protection Regulation 2016/679 (“EU GDPR”), the GDPR as it forms part of the laws of England, Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 (“UK GDPR” and together with the EU GDPR, the “GDPR”) and the UK Data Protection Act 2018 (“UKDPA”).

Please read this Privacy Policy carefully as it contains important information about the following:

What information we may collect about you;
How we will use information we collect about you;
Whether we will disclose your details to anyone else; and
Your choices and rights regarding the personal data we hold about you.

The Website may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal data that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.

We may make changes to this Privacy Policy in the future, which will be made available here. You should check here from time to time to ensure you are aware of any changes. Where appropriate, we may notify you of changes by email or through the Website.

Our legal name is The Line Animation Studio Ltd and our registered office is Studio 02, De Beauvoir Block, 92-96 De Beauvoir Road, London, N1 4EN

If you have any questions or comments about this Privacy Policy, please contact us at info@thelineanimation.com

Information we may collect about you

We may collect and process the following personal data from you (together referred to as “Your Information”) when you use the services provided on our Website (such as when you subscribe to our newsletter and mailing list):

Information that may be provided by you when you subscribe to our newsletter (“Submitted Information”)

Your name;
Your email address;
Your job title;
The company you work for.

Information that may be provided by you when you contact us for support (“Support Information”)

Your name;
Your email address;
Your telephone number (if you choose to provide this)

Analytics Information

Your user interface usage (e.g. buttons clicked, screens viewed)
Hardware device information
Your location

Why we collect information about you

To respond to your enquiries and requests for support

We may process Your Information so that we are able to properly respond to your enquiries and support requests.

For the above purpose, we rely upon the legal basis of performance of a contract and our legitimate interests, being our commercial interests to respond to your queries and requests for support and to maintain good commercial practice in customer service.

To provide the Website and information about our services

We may process information about you (being Your Information or any part thereof) so that we can provide you with our newsletter, in line with the legitimate interest we have in promoting our business and providing you with information about the services we offer.

We may also process enquiries to take steps you ask of us with a view to entering into an agreement to provide our services.

You are under no obligation to provide us with any details, but if you choose to not provide us with relevant information, we may not be able to respond and/or provide the assistance that you request.

To add you to our mailing list

We may process Your Information where you have subscribed to our mailing list.

In line with the legitimate interest we have in promoting our business, we will use the email address you give us to provide you with news and updates about our Services via email. If you would like to be removed from our mailing list, please let us know by clicking unsubscribe at the bottom of any marketing email that you receive from us.

Analytics

The Website uses mechanisms to collect and log analytical information to help compile statistical reports on website activity. This process is crucial to the running of our business.

We use the following third party analytics providers when conducting our analysis, which will contain a full list of details collected:

Google Analytics – google.com/policies/privacy

Data sharing

We will share your information with third parties only in the ways that are described in this Privacy Policy

Group members, personnel, suppliers or subcontractors: We keep your information confidential, our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.

Merger or acquisition: If we are involved in a merger, acquisition, transfer or sale of all or a portion of our assets, you will be notified (for example, via email, account message and/or a prominent notice on our website) of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Required by law: We may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Enforcement: We may also disclose your personal data to third parties (e.g. our licensors, website or app operators, stores or networks) in order to enforce or apply the terms of agreements, to investigate potential breaches or to protect our rights, property or safety, or those of our customers or others.

Your rights in relation to personal data which we process relating to you

You have the following rights over the way we process personal data relating to you, as set out in the table below. We aim to comply with requests without undue delay and within one month at the latest.

To make a request, please let us know by email to info@thelineanimation.com.

Ask for a copy of data we are processing about you and have inaccuracies corrected

You have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected.

We will use reasonable efforts, to the extent required by law, to supply, correct or delete personal data held about you on our files (and with any third parties to whom it has been disclosed to).

Objecting to us processing data about you

You can ask us to restrict, stop processing or delete your personal data if:

you consented to our processing the personal data and have withdrawn that consent;
we no longer need to process that personal data for the reason it was collected;
we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest, you don’t agree with that processing and there is no overriding legitimate interest for us to continue processing it;
the personal data was unlawfully processed;
you need the personal data to be deleted in order to comply with legal obligations; and/or
the personal data is processed in relation to the offer of a service to a child.

Obtain a machine-readable copy of your personal data, which you can use with another service provider

If (i) we are processing data in order to perform our obligations to you or because you consented and (ii) that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
If you request, we will supply you with the relevant personal data in CSV format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.

Make a complaint to a Supervisory Authority

If you are unhappy with the way we are processing your personal data, please let us know by contacting us via the support services.
If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority. Contact information for the Information Commissioner’s Office, the UK’s independent authority setup to uphold information rights, is available here: https://ico.org.uk/.

Data Retention

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person to whom it relates for longer than is necessary.

Children

The Line takes the protection of the personal data of children very seriously. In accordance with the nature of our services as shown on our Website, we may process a limited amount of personal data about your child regarding their use of our services. We do so only for the purposes set out in this Privacy Policy.

Your prior consent would be required in order for us to collect any other personal data from your child or in order to disclose, use or otherwise process your child’s personal data in a way not set out in this Privacy Policy. In the event that we learn that we have collected personal data from a child other than as intended in accordance with this Privacy Policy, we will delete that information as quickly as possible

Security

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Website; any transmission is at your own risk

International data transfers

The data we collect from you may be transferred to, and stored at, a destination outside the UK and/or European Economic Area (“EEA”). It may also be processed by staff that operate outside the UK and/or EEA and work for us or our suppliers. These staff may be engaged in the fulfilment of your orders, the processing of your payment details, the maintenance of the Website and our services, and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where your personal data is transferred outside of the UK and/or EEA to a territory not subject to an adequacy decision by the UK Government and/or European Commission, we have agreements in place with the relevant parties which include either (i) standard data protection clauses adopted by the relevant data protection regulator and approved by the UK Government and/or European Commission or (ii) standard data protection clauses adopted by the UK Government and/or European Commission, to ensure that appropriate safeguards are used to protect your personal data together with other appropriate safeguards to protect your personal data. If you require more information about these safeguards, you can contact us at info@thelineanimation.com

Contact information

All questions, comments or enquiries should be directed to info@thelineanimation.com. We will endeavour to respond to any query or questions within a reasonable amount of time.